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Anti-Social Behaviour (ASB) Policy Template

  • 3 days ago
  • 3 min read

[Insert Letting Agency Name)

Date: [Insert Date]


1. Purpose of This Policy


This policy sets out the procedures and standards adopted by [Agency Name] for preventing, managing, and responding to anti-social behaviour (ASB) within properties under our management.

The policy is designed to:


  • Promote peaceful occupation and community wellbeing 

  • Reduce nuisance and disturbance to neighbours and residents 

  • Support landlords in meeting their legal obligations 

  • Demonstrate responsible management standards for selective licensing schemes 

  • Provide a fair and proportionate framework for dealing with complaints 


This policy applies to all residential properties managed by [Agency Name].


2. Definition of Anti-Social Behaviour


For the purposes of this policy, anti-social behaviour includes conduct capable of causing nuisance, annoyance, alarm, harassment, or distress to other persons.

Examples may include:


  • Excessive noise or persistent loud music 

  • Verbal abuse, threats, intimidation, or harassment 

  • Aggressive or violent behaviour 

  • Criminal activity occurring at the property 

  • Drug misuse or supply 

  • Persistent rubbish accumulation 

  • Vandalism or damage to property 

  • Neighbour disputes involving nuisance behaviour 

  • Frequent late-night disturbances 

  • Animal-related nuisance 

  • Unauthorised parties causing disruption 


Minor household living noise or isolated incidents will generally not be treated as formal ASB unless persistent or unreasonable.


3. Preventative Measures


[Agency Name] adopts the following preventative measures to minimise ASB risks:


3.1 Tenant Referencing


Where instructed by the landlord, prospective tenants may undergo:


  • Identity verification 

  • Employment and affordability checks 

  • Previous landlord references 

  • Credit checks 

  • Right to Rent checks (where applicable) 


3.2 Tenancy / Occupation Contract Clauses


All tenancy agreements or occupation contracts include clauses prohibiting:


  • Causing nuisance or annoyance 

  • Illegal or criminal activity 

  • Harassment or threatening behaviour 

  • Excessive noise or disturbance 

  • Property misuse 


Tenants are informed that breaches may result in enforcement action.


3.3 Tenant Communication


Tenants may receive:

  • Move-in guidance regarding neighbour consideration 

  • Information on waste disposal arrangements 

  • Emergency contact procedures 

  • Advice on reporting maintenance issues early to avoid disputes 


4. Reporting Anti-Social Behaviour


Complaints may be reported by:

  • Neighbours 

  • Local authorities 

  • Police 

  • Other tenants 

  • Landlords 

  • Contractors or managing staff 


Complaints should ideally include:

  • Nature of the incident 

  • Dates and times 

  • Supporting evidence where available 

  • Details of affected persons 


Anonymous complaints may be considered where sufficient evidence exists.


5. Investigation Procedure


Upon receiving a complaint, [Agency Name] will:

  1. Record the complaint 

  2. Assess severity and urgency 

  3. Contact the tenant where appropriate 

  4. Request evidence if necessary 

  5. Liaise with landlords, police, or local authorities where relevant 

  6. Maintain written records of actions taken 


The agency will aim to act proportionately and fairly while balancing the rights of all parties.


6. Initial Informal Resolution


Where appropriate, the agency may initially attempt informal resolution, including:

  • Advisory conversations 

  • Warning letters or emails 

  • Mediation suggestions 

  • Reminders regarding tenancy obligations 


Many disputes can be resolved without formal enforcement action.


7. Serious or Persistent Anti-Social Behaviour


Where ASB is serious, repeated, or supported by credible evidence, further action may include:

  • Formal written warnings 

  • Referral to the landlord 

  • Referral to environmental health or police 

  • Service of relevant legal notices 

  • Possession proceedings where instructed by the landlord and legally appropriate 


The agency may cooperate with:

  • Police 

  • Local authority ASB teams 

  • Environmental Health 

  • Licensing departments 

  • Community safety partnerships 


8. Criminal Behaviour


The agency will not investigate criminal matters directly but may:

  • Encourage complainants to contact police 

  • Cooperate with lawful police requests 

  • Provide information to landlords regarding serious concerns 

  • Take tenancy enforcement action where legally justified 


9. Record Keeping


The agency will maintain records of:

  • Complaints received 

  • Correspondence 

  • Warnings issued 

  • Evidence provided 

  • Actions taken 


Records will be retained in accordance with data protection requirements.


10. Confidentiality and Data Protection


Information relating to ASB complaints will be handled in accordance with applicable data protection legislation.


Information may be shared with relevant authorities where lawful and necessary.


11. Equality and Fair Treatment


[Agency Name] will investigate complaints fairly and objectively.


No person will be discriminated against on grounds protected by equality legislation.

The agency recognises the importance of distinguishing genuine ASB from:


  • Lifestyle differences 

  • Cultural differences 

  • Disability-related matters 

  • Ordinary domestic living noise 


12. Policy Review


This policy will be reviewed periodically to ensure compliance with current legislation and licensing requirements.


Signed

For and on behalf of [Agency Name]

Name: ______________________

Position: ____________________

Date: _______________________

Signature: ___________________




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